FeeFo Feedback

Feedback for Dennis has been compiled from 1782 customer reviews

Date Score Customer Comment
Service:--
Product:+

Service rating : I subscribed for the online version. Only once I'd subscribed did I find out that it wasn't available for Windows, only iPhone/iPad (which is odd, because in the main the magazine isn't focused on Appled devices.. I did e-mail and was told to contact someone else, but due to a rather busy job I didn't get a chance to. Basically I paid a year's subscription that I didn't use. I didn't even received the free gift I was supposed to get for subscribing. Very disappointed.
Product : I like the magazine.

Service:++
Product:++

Service rating : Perfect service and no problems with delivery.
Product : Excellent magazine with up to date and relevant information.

Service:++
Product:++

Service rating : Arrived regularly
Product : My mother loved having it through the post each month

Service:+
Product:+

I would like to see more details about Scotland

Service:++
Product:++

Service rating : I was offered a free trial. After which I had to cancel, as I found myself having not enough time to read the renowned magazine (I also have a subscription to The Economist, along with 2 young children!). I was offered another free trial some weeks later - this was particularly surprising, but shows great service.
Product : As above, haven't had time to make good use of the magazines, sadly.

Service:+
Product:+

Service rating : A little overpriced.
Product : Great characters, could do with more colour.

Service:++
Product:++

Service rating : Good product
Product : Good product, service

Service:+
Product:+

Good, but I'm not really a big cross-stitch fan.

Service:++
Product:++

Service rating : Good friendly service
Product : Excellent mag

Service:--
Product:+

A good publication, however, I tried to cancel my subscription but they continued to send several further issues and to take the debit. When I queried this they claimed they hadn't received my cancellation and refused to refund me. Even after having to chase them to answer my complaint email, I am still being told it's basically my hard luck.

Great customer service - not.

Refund Policy

We hope you enjoy your subscription to Web User. If, for any reason you’re not satisfied you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns.

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Call: 0844 844 0053
From outside the UK: +44 1795 592 910
8:00am - 8.00pm Mon - Fri 9:00am - 1:00pm Sat UK time

Email: mymags@servicehelpline.co.uk

Write:

Dennis Publishing Ltd
800 Guillat Avenue
Kent Science Park
Sittingbourne
Kent
ME9 8GU

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